Shipping & Return Policies

 

2024 Policies

At Poppy Lane, we are committed to providing high-quality bridal accessories directly to our customers with transparency and ease. Please review our updated policies for online orders:

Ordering & Payment:

• Once your order is placed, you will receive an email confirmation. Changes cannot be made after the order has been processed by our fulfillment team.

Shipping & Processing:

• Orders are processed within 1-3 business days.

• Standard shipping rates apply at checkout. Expedited shipping options are available.

• Tracking information will be provided once your order ships.

• We currently ship within the U.S. and select international locations.

Returns & Exchanges:

• Due to the nature of bridal accessories, all sales are final unless the item arrives damaged or defective.

• If you receive a damaged item, please contact us at orders@poppylanebridal.com within 3 business days with photos for review.

• Approved returns will be replaced or refunded based on availability.

Damaged or Missing Items:

• If your package arrives with visible damage, please document it with photos before opening and contact us immediately.

• If an item is missing from your order, notify us within 3 business days for resolution.

For any additional questions, please contact us at orders@poppylanebridal.com. Thank you for shopping with Poppy Lane!